Service Policies
Last updated: October 2026
1. Service Delivery & SLA
Upon successful payment, you will receive access to our consultation services within 24 hours. A confirmation email with booking details and next steps will be sent to your registered email address.
For application preparation and review work, our standard service level agreement (SLA) is 5 working days from the time we have received all required information and documents needed to work on your application.
Visa applications are sensitive and require detailed, case-specific risk assessment. We personally work on applications and review the circumstances and documentation of each case. We do use technology to make our workflow faster and more efficient, but technology does not replace the personal assessment of your application.
The 5-working-day SLA is our standard timeframe and is not a guaranteed completion time. Depending on our current application load, the work may be completed sooner or may take longer. We will always aim to complete the work as quickly as possible without compromising the quality of the assessment.
2. Consultation Scheduling
Consultations can be scheduled based on available slots. We recommend booking at least 48 hours in advance. Rescheduling is allowed up to 24 hours before your scheduled appointment.
3. No-Show Policy
You are expected to join your consultation at the scheduled start time. If you have not joined the call within 10 minutes after the scheduled start time, the appointment will be marked as a no-show.
Any consultation marked as a no-show results in forfeiture of the consultation fee. No refund will be issued for a no-show, and the missed session will be treated as used. This no-show rule applies notwithstanding the general cancellation and refund terms below.
If you need to change your appointment, please request a reschedule at least 24 hours before the scheduled time, in accordance with our Consultation Scheduling policy.
End-to-End Packages — Missed Consultation and Continued Assistance
For end-to-end visa assistance packages, the initial consultation is an integral part of the advisory service. If you fail to join the scheduled call or do not attend within 10 minutes after the scheduled start time, the consultation will be treated as missed. The consultation fee is non-refundable, and no refund will be due for the end-to-end package solely because you missed the scheduled consultation.
If you miss the consultation, any further assistance available under your purchased package will be provided through email and instant messaging only. A replacement live consultation or rescheduled call is not included unless Viszapp expressly agrees otherwise.
Viszapp's services are primarily advisory and consultation-based. Package fees are charged for professional advisory services and the agreed scope of assistance, not solely for the completion or submission of a visa application. If you choose not to proceed with your application, discontinue the process, or decline the assistance available by email or instant messaging, no refund is due solely on that basis.
Any separately selected add-on or value-added service is governed by its applicable service-specific terms. Its refund treatment depends on the relevant terms and whether the service has been commenced or delivered, subject to any non-waivable rights under applicable law. A missed consultation or decision not to proceed does not by itself create an entitlement to an add-on refund or service credit.
4. Refund Policy
- Get Reviewed call cancellations: A cancellation request must be emailed to support@viszapp.com at least 24 hours before the scheduled call to qualify for a refund. Once the call is within 24 hours of its scheduled start time, the Get Reviewed consultation fee is non-refundable. For eligible cancellations made at least 24 hours in advance, applicable payment gateway fees will be deducted from the refund. This policy is subject to any non-waivable rights under applicable law.
- Cancellation after the first consultation call: You may request a 50% refund by emailing support@viszapp.com within 24 hours after the consultation ends.
- If we do not receive your written cancellation request by email within that 24-hour period, the service will be considered used and no refund will be issued.
- Refunds are processed within 14 business days, subject to any non-waivable rights under applicable law.
5. Service Scope
Important service scope
The End-to-End Pack covers couples applying together for the same purpose and travel plans. Different application dates or different travel purposes require separate services.
Consultation Fee — Who Is Covered?
One consultation fee covers either:
- One individual applicant, or
- A married couple and their dependent minor children.
“Family” does not mean two brothers, two sisters, cousins, friends, or unmarried partners. Applicants outside the definition above require a separate consultation fee.
Current exception: USA visa consultations follow separate pricing terms.
Value-added services are billed per applicant, unless explicitly stated otherwise.
Our services include:
- Document review and feedback
- Application form review
- Interview preparation guidance
- Itinerary planning assistance
- Email support within the applicable support period and scope of the selected service plan.
Get Reviewed Plan — Post-Call Support
The Get Reviewed Plan includes follow-up support relating to the reviewed application or plan for 2 working days from the date of the consultation/review call.
Any questions or requests for assistance sent by email within this 2-working-day period will be reviewed and responded to, even if the response is provided after the 2-working-day period.
After this 2-working-day period, the original Get Reviewed Plan will be considered completed. Any new requests for information, clarification, review, revision, application assistance, or other support submitted after this period will require the purchase/upgrade to a new service plan.
We also provide ancillary services such as form filling, insurance, and appointment booking for the respective visa application with the concerned visa processor at an additional price, unless expressly included in a destination-specific package. Japan A-Z Prep includes visa application form filling.
6. Validity of Service Fees
Except for USA visa consultation pack, service fees paid to Viszapp are valid for six months from the date of payment, or until you have applied for the relevant visa, whichever occurs first. Any different validity period or arrangement must be expressly confirmed by Viszapp over email.
7. Upgrade
You may upgrade from a Get Reviewed plan to an End-to-End Consultation for a nominal fee of ₹1,550, provided the upgrade is requested within 7 days of your first consultation call. Any upgrade request made after 7 days will require a fresh new booking.
8. What We Do Not Guarantee
While we strive for a 95% success rate, we cannot guarantee visa approval as the final decision is made by the respective embassy or consulate. Our role is to prepare you with the best possible application.
9. Support
For any queries regarding our service policies, please reach out to us at support@viszapp.com. Our support team typically responds within 2-3 business days.
Our customer support team has limited to no availability on weekends. Emails and support requests received on Saturday or Sunday or Friday evening may take longer to receive a response. We’ll get back to you as soon as possible, usually on the next business day.