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Service Policies

Last updated: July 2026

1. Service Delivery

Upon successful payment, you will receive access to our consultation services within 24 hours. A confirmation email with booking details and next steps will be sent to your registered email address.

2. Consultation Scheduling

Consultations can be scheduled based on available slots. We recommend booking at least 48 hours in advance. Rescheduling is allowed up to 24 hours before your scheduled appointment.

3. Refund Policy

  • Full refund if cancelled within 24 hours of purchase and before any consultation
  • 50% refund if cancelled before the first consultation session
  • No refund after the first consultation session has been conducted
  • Refunds are processed within 14 business days

4. Service Scope

Our services include:

  • Document review and feedback
  • Application form review
  • Interview preparation guidance
  • Itinerary planning assistance
  • Email support as per your plan

5. What We Do Not Guarantee

While we strive for a 99% success rate, we cannot guarantee visa approval as the final decision is made by the respective embassy or consulate. Our role is to prepare you with the best possible application.

6. Support

For any queries regarding our service policies, please reach out to us at support@viszapp.com. Our support team typically responds within 2-3 business days.