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Viszapp

Service Policies

Last updated: September 2026

1. Service Delivery & SLA

Upon successful payment, you will receive access to our consultation services within 24 hours. A confirmation email with booking details and next steps will be sent to your registered email address.

For application preparation and review work, our standard service level agreement (SLA) is 5 working days from the time we have received all required information and documents needed to work on your application.

Visa applications are sensitive and require detailed, case-specific risk assessment. We personally work on applications and review the circumstances and documentation of each case. We do use technology to make our workflow faster and more efficient, but technology does not replace the personal assessment of your application.

The 5-working-day SLA is our standard timeframe and is not a guaranteed completion time. Depending on our current application load, the work may be completed sooner or may take longer. We will always aim to complete the work as quickly as possible without compromising the quality of the assessment.

2. Consultation Scheduling

Consultations can be scheduled based on available slots. We recommend booking at least 48 hours in advance. Rescheduling is allowed up to 24 hours before your scheduled appointment.

3. Refund Policy

  • Full refund if cancelled within 24 hours of purchase and before any consultation
  • 50% refund if cancelled before the first consultation session
  • No refund after the first consultation session has been conducted
  • The US visa consultation charge is non-refundable.
  • Refunds are processed within 14 business days.
  • Any refund processed will have a 5% payment gateway fee deducted. Where Stripe is used, a 8% payment gateway fee will be deducted instead. Payment gateway charges apply to all orders and are in addition to standard service fees.

4. Service Scope

Important service scope

The End-to-End Pack covers couples applying together for the same purpose and travel plans. Different application dates or different travel purposes require separate services.

Consultation Fee — Who Is Covered?

One consultation fee covers either:

  • One individual applicant, or
  • A married couple and their dependent minor children.

“Family” does not mean two brothers, two sisters, cousins, friends, or unmarried partners. Applicants outside the definition above require a separate consultation fee.

Current exception: USA visa consultations follow separate pricing terms.

Value-added services are billed per applicant, unless explicitly stated otherwise.

Our services include:

  • Document review and feedback
  • Application form review
  • Interview preparation guidance
  • Itinerary planning assistance
  • Email support within the applicable support period and scope of the selected service plan.

Get Reviewed Plan — Post-Call Support

The Get Reviewed Plan includes follow-up support relating to the reviewed application or plan for 2 working days from the date of the consultation/review call.

Any questions or requests for assistance sent by email within this 2-working-day period will be reviewed and responded to, even if the response is provided after the 2-working-day period.

After this 2-working-day period, the original Get Reviewed Plan will be considered completed. Any new requests for information, clarification, review, revision, application assistance, or other support submitted after this period will require the purchase/upgrade to a new service plan.

We also provide ancillary services such as form filling, insurance, and appointment booking for the respective visa application with the concerned visa processor at an additional price.

5. Upgrade

You may upgrade from a Get Reviewed plan to an End-to-End Consultation for a nominal fee of ₹1,550, provided the upgrade is requested within 7 days of your first consultation call. Any upgrade request made after 7 days will require a fresh new booking.

6. What We Do Not Guarantee

While we strive for a 99% success rate, we cannot guarantee visa approval as the final decision is made by the respective embassy or consulate. Our role is to prepare you with the best possible application.

7. Support

For any queries regarding our service policies, please reach out to us at support@viszapp.com. Our support team typically responds within 2-3 business days.

Our customer support team has limited to no availability on weekends. Emails and support requests received on Saturday or Sunday or Friday evening may take longer to receive a response. We’ll get back to you as soon as possible, usually on the next business day.